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Utilities
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Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Service

We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

Service

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Service

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Service

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Service

News, research, reports and thought leadership articles looking to the future of utilities

Service

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Insight

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

Service

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Insight

Our latest insights