Search by keywords and/or using the filtering options

Showing 16 search results

Water
Collections
Business growth
Clear filter

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Service

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Service

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Service

News, research, reports and thought leadership articles looking to the future of utilities

Service

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Insight

Water efficiency should just be an underpinning activity, you need to save water and not waste it and then you need these extra things on top like reservoirs and water transfers, and even desalination. If you don’t do the water saving bit you just need to build loads more stuff and you do get into a position where you need desalination pretty quickly

Service

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Insight

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Insight

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Video

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Insight

Our latest insights