Alan Linter, Capita’s Innovation Director, explains why agility and adaptability aren’t nice-to-haves but prerequisites for success – and are easier to achieve than you may think.

In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we examine the impact of the Covid-19 pandemic on councils.

A few years ago, a breach that impacted several million people would have been big news. In 2019 roughly 3.5 billion people saw their personal data stolen in the top two security breaches of that year alone.

We’ve just commissioned some independent research into “Fairness in Collections” to gain a deeper insight into the issues facing people who are in debt.

Cyber security has an air of mystery to it. Something hidden in the shadows and only able to be understood by technologists and spies.

The Covid-19 pandemic has accelerated the need for cyber security but also changed the very nature of the beast.

If you search the Internet for the first example of hacking, you’ll come across the name of Nevil Maskelyne. He was an Edwardian magician, inventor and businessman.

To date, and out of necessity, the Covid-19 pandemic response has primarily been tactically delivered across our health and care services.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

The impact of Covid-19 and the resulting social distancing has accelerated our online journey, pulling new businesses and customers onto digital platforms.