We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

When you shop online, the entire world is on your high street, delivering whatever you want, whenever you want it, straight to your door.

What should a court system fit for the 21st century look like? As we look to the future, what digital technologies could become part of the justice landscape?

James Brooks, Innovation Principal at Capita, examines how augmented reality is set to reinvent the way we shop.