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Citizen experience
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How data analytics, tracing and remediation can assist and build strong brand reputation.

Insight

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

Insight

For the past five years the number of homeless people in the UK has been rising, with Crisis estimating that up to 200,000 families and individuals are now experiencing the most severe forms of homelessness, including rough sleeping.

Insight

It’s been a few months since the long awaited Williams-Shapps Plan for Rail was published, with some early signs of reform already being introduced, such as the recent launch of new flexible tickets for commuters.

Insight

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

Insight

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Insight

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.

Case study

The January 2022 UK Customer Satisfaction Index (UKCSI) reveals that banks and building societies have ranked their highest for customer satisfaction in three years – and that the financial services sector is performing better than the UK’s all-sector average.

Insight

Today, technology has drastically redefined how brands deliver customer experience.

Insight

Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.

Insight

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