The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

If you search the Internet for the first example of hacking, you’ll come across the name of Nevil Maskelyne. He was an Edwardian magician, inventor and businessman.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

As we continue to look at the opportunities and choices organisations need to make, to plan, rebuild and come back stronger after the pandemic, we turn our attention to government and defence.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.