We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

How can digital be used to bring in changes in the social care sector to improve ways of working for practitioners and people care.

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.