Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Since we’ve been delivering the Gas Safe Register, the number of engineers registered has risen to over 150,000, and the number of businesses to more than 76,000.

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Surrey and West Sussex are the two latest fire and rescue services planning to go live with Capita’s 999eye live video-streaming and location-finding service.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

We're helping the retail industry meet increasing consumer expectations with services which improve online and in-store performance.

We’re helping banks and building societies to drive growth by delivering positive customer experiences through expert customer service agents, services which include those regulated by the FCA, and intelligent technologies.

Capita Communications and Control Solutions today announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process.