We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.