Capita achieves Snowflake Select Partner status, strengthening AI Data Cloud, data analytics and AI-enabled services across sectors.
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Capita has launched the Forward Deployed Orchestrator™ (FDO), a new operating model designed to help organisations turn AI investment into measurable operational results in the middle and back office.
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Why Capita
Our expertise
Case studies
Capita and HMRC use robotic process automation (RPA) to unite data from 20 systems, saving up to 6.5 hours per case and freeing 105 FTE a year for higher-value work.
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We provided our utilities client with continuity whilst transitioning to Kraken, the customer relationship platform - we also enhanced customer experience.
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Our 140 specialists provide clear, supportive financial assistance and effective, empathetic collections services for a leading UK retail bank to protect revenue.
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Our unique blend of deep process expertise and advanced AI empowers our people to deliver better outcomes for clients and society. Anchored by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we follow guiding principles that shape our culture, drive behaviour and steer our strategic direction.
Insights
From digital transformation to public service delivery, explore the trends shaping business, government and society.
Capita’s contact centre business enjoyed a highly successful evening at the CCA Excellence Awards 2026
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We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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News
Capita achieves Snowflake Select Partner status, strengthening AI Data Cloud, data analytics and AI-enabled services across sectors.
Read more
Capita has launched the Forward Deployed Orchestrator™ (FDO), a new operating model designed to help organisations turn AI investment into measurable operational results in the middle and back office.
Read more
Capita is pleased to announce the appointment of Daniel Wosner as a Non Executive Director with effect from the conclusion of the Company’s annual general meeting being held 18 May 2026.
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