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Providing additional services to help with the administration of care
Care is embedded in our daily experiences and throughout our life journey, from benefits needs assessments to equality of access in universities, to occupational health in workplaces and the reassurance of eating out safely.
We offer assessment and support services for organisations who themselves provide a wide range of care services. These are delivered within the context of our NHS-based clinical governance and risk management model to ensure they’re safe. We design services around the needs of the individual rather than for volume or transactional processing, with every case handled with diligence and respect - we know that even a simple assessment can have a significant impact on someone's life, such as enabling a person with disabilities to live a full and rich life.
In numbers: Capita’s assessment and support services
4,500
Capita colleagues
involved in the delivery of care related services.
1,500
Capita clinicians
currently employed on 20+ contracts at national, regional and local levels.
Our assessment and support services at work
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InsightsFrom firefighting to flow
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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InsightsThe productivity trap
Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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InsightsWhy automation delivers more when simplification comes first
Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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InsightsWhy poor cost visibility is quietly blocking productivity
Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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