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Transforming services with AI, automation and connected data
Highly regulated industries and public sector organisations are under pressure to reduce manual work and respond faster to changing demand, while remaining focused on the continual improvement of services.
As a Select Partner of Salesforce, we combine Agentforce, connected platforms and data with Capita's deep operational expertise. We're also a launch partner for the Salesforce Forward Deployed Engineering (FDE) Partner Network: through our Forward Deployed Orchestrator™️model, we help organisations embed AI into live services and continuously optimise outcomes in complex and regulated environments.
This means moving beyond isolated tools to create joined-up journeys, better workflows and clearer data so colleagues can focus on work that needs human judgement, empathy and experience.
Our partnership with Salesforce
Capita is a Select Partner of Salesforce and a member of the Salesforce Forward Deployed Engineering (FDE) Partner Network.
The exclusive FDE designation recognises our proven track record of delivering Agentforce and our commitment to Salesforce’s internal engineering standards. We'll help our customers move from pilot to production to achieve measurable business outcomes as a true Agentic Enterprise.
Why Capita and Salesforce
Agentforce at the centre of service transformation
Capita is working with Salesforce to embed Agentforce AI-agents across middle and back office operations, improving service delivery as well as customer and citizen experience.
Agentforce enables people with trusted AI-workflow technology, reduces repetitive tasks and improves consistency, while maintaining human oversight.
Organisations benefit from:
- faster service delivery
- improved routing and triage
- more consistent experiences
- better support for colleagues
From AI deployment to operational outcomes
Many organisations can deploy AI agents. Fewer can successfully operate them in complex, regulated environments.
As a launch partner for the Salesforce Forward Deployed Engineering (FDE) Partner Network, Capita combines Salesforce technology with its Forward Deployed Orchestrator™️model — embedding AI-fluent operational experts who continuously optimise services, manage adoption and remain accountable measurable business outcomes, adding tangible value.
See how we’re working with Salesforce to create better outcomes
Salesforce technologies that support delivery
Capita’s Salesforce-enabled services draw on technologies including Agentforce, Agentforce Operations, Service Cloud, Experience Cloud, Data Cloud, MuleSoft, Sales Cloud and Marketing Cloud.
Together, these create connected services, stronger data foundations and more personalised citizen experiences.
Let’s transform UK service delivery together
Whether you want to improve citizen access, modernise service delivery or apply AI more effectively, we can help.
Complete the form to speak to our team: