Job description:
The purpose of this role is to leverage AI tools and platforms to handle advanced customer problem-solving, provide empathetic support during emotionally charged interactions, and collaborate effectively with AI systems to deliver personalized and efficient customer experiences. Agents will play a pivotal role in evaluating AI outputs, resolving complex issues, and ensuring seamless integration between AI-driven solutions and human-centric problem resolution.
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.
Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
