What we do

Delivering better outcomes for our clients, their customers and citizens

Our strategic outsourcing services combine cutting-edge technology and transformational AI with deep human expertise to create better outcomes for people and businesses everywhere.

We are experts in solving the most complicated problems organisations face. Drawing on more than four decades of experience, we take on complex business processes and remove the friction to make them seamless, accessible and efficient.

How we can help you

Citizen experience

Improving lives and vital services through better infrastructure, targeted support and seamless processes.

Citizen experience

Customer experience management

Creating seamless customer experiences cost-effectively through our tailored, targeted solutions.

Customer experience management

Payments and collections

Building technology-enabled and supportive solutions that improve payment rates and prevent debt.

Payments and collections

Pensions

Implementing responsible and sustainable pension schemes that encourage people to save for their future.

Pensions

Places, estates and net zero

Decarbonising organisations and future-proofing the places that communities and businesses rely on.

Places, estates and net zero

Public sector productivity

Unlocking efficiencies and optimising processes to make the most of resources, from back office admin to licensing, payments and collections.

Public sector productivity

Learning and specialised training

Helping organisations upskill for a fast evolving world with impactful people strategies delivered at scale.

Learning and specialised training

Sales and retention

Engaging customers through strategic pricing, omnichannel experiences and smoother sales processes.

Sales and retention

Essential industries we support

When the work you do matters, you need an outsourcing partner that understands your industry and the challenges you face. For over four decades, we’ve transformed complex, business-critical processes for the public and private sectors, driving productivity to drive better outcomes. From public safety and pension administration services to customer experience management and delivering major national infrastructure and initiatives, our teams play a vital role in supporting the essential processes that keep businesses and society running.

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Central Government

Across government, we’re keeping essential operations running. But our work goes beyond day-to-day. We’re helping transform public services and deliver better experiences for citizens. Against a backdrop of an ageing population and infrastructure, our experts are creating the efficiencies that make greater investment possible.

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Defence

Our services for defence organisations are all about people. We deliver key recruitment, training and training transformation programmes across UK armed forces, keeping the military safe. At the same time, our leading technology and data-science solutions are improving military capability and optimising resources.

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Education

Improving education for the next generation is a constant ambition. We partner with schools and services to improve access to high-quality education that is tailored to children’s needs. In a sector under huge operational pressure, we also draw on leading technologies to give schools the devices they need and better manage properties and facilities.

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Financial services

In a highly regulated and competitive sector, every customer interaction can either make or erode trust. With technology that transforms experiences combined with our proven expertise, we are empowering financial institutions to deliver the personalisation consumers demand while innovating responsibly.

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Health

We’re proud to be a long-term strategic partner for the NHS. We understand the complexities of how the NHS operates and all the moving parts needed to deliver an integrated care model, at scale. Our human-centred, technology solutions span the NHS, from training and estate management to patient engagement and clinical care.

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Local Government

We are helping local authorities better serve communities, all while navigating economic pressure and net zero strategies. With decades of experience managing complex processes for the public sector, we have the insights and leading technologies needed to drive meaningful savings and efficiencies that improve services for everyone.

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Retail

We’re helping retailers stay a step ahead of consumer expectations by enhancing experiences to engage audiences at every stage of the buying journey. Through cutting-edge technologies, including generative and agentic AI, our solutions create opportunities to cross-sell, upsell and forge loyalty.

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Telecom & Media

Disconnected systems hamper consumer loyalty and put pressure on customer services. By leveraging AI and layering it with human-centric expertise, we’re making interactions more seamless and supportive with multi-channel solutions. The result is reduced customer handling times and increased sales.

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Utilities

Everyone has a role to play in reaching net zero, and utilities companies are at the forefront of this change. We’re making decarbonisation not just possible but financially viable. Through advanced technologies, we’re supporting utilities companies to overhaul their ways of working to keep pace with new regulations and consumer demands.

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