Bringing intelligent productivity to life across the NHS

We understand that healthcare is about operational delivery, not theory; that the 1.3 million people who work in the NHS are focused on delivering quality care with respect, dignity and compassion to improve patients’ health and their lives.

We’re one of the largest strategic partners and enablers of the NHS today nationally, regionally and locally, supporting the organisation – and its people – to remain accountable to patients, communities and the public, whilst delivering best value for taxpayers’ money.

We help the health sector to focus on clinical care by providing a wide range of digitally-enabled clinical administrative services, health technology, and data science services. Our strength is our practical experience of enabling complex services – and their systems – to work. We understand how to integrate services into systems and how to improve those services over long term relationships, responding to both local needs as well as changes in policy and planning.

For integrated care services (ICSs) and large acute hospitals, we integrate intelligent productivity solutions that meet immediate challenges whilst delivering long term, system wide, economic sustainability. This is combined with a people-centred approach which supports the NHS to build agile, skilled and sustainable workforces.

Key statistics

In numbers: Capita and the health sector

£146 million

➥   What we saved an NHS body in real terms over 5 years.



6,500 GP practices

➥   How many we support with a range of digital services.

Multiple ICSs

➥   We’re helping integrated care systems with innovative self-funding and benefits models.

Our approach

Focusing on action and practicality

Improving productivity not only boosts economic growth, it also encourages innovation, creates employment opportunities, enhances educational attainment, and renews the social and cultural fabric across the UK.


In our flagship report, Making public sector productivity practical, we connect the different perspectives from which the public sector can approach productivity. In the report we reveal:


  • why productivity growth in the public sector is so important
  • the key levers the public sector can use to achieve their goals
  • recommendations on how to practically manage and improve productivity
Productivity report cover image
Case studies

Read more about our work

Primary Care Support England

We support every GP practice in England with a broad range of digital, logistical and support services on a national scale, delivered locally.

Read more

Scottish Wide Area Network (SWAN)

Find out how we deliver the technology that underpins Scotland’s health and social care system with a 98% satisfaction level from public sector respondents.

Read more
How we help

Our digitally-enabled business process services


Workplace management & intelligent communications

We’re helping the NHS create connected experiences across patients, organisations and suppliers, whilst managing and digitising high volumes of unstructured sensitive information. We enable collaborative working and optimise resource utilisation, cost management and planning.

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Administrative functions

We're one of the UK’s largest providers of strategic and tactical administrative functions. As an example, our procurement services are based on a global delivery platform, designing and delivering innovative, flexible procurement solutions that help our clients manage and improve their supply chain.

How we help

Our data and analytics services

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Healthcare - Online doctors consultation
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Further insights

Health - woman on group therapy counselling
Preparing for a cyber incident
Building collaboration
Rise of the customer service avatar
Unlocking value with innovation
Enabling new tech adoption
How to unlock innovation
Time to simplify cyber security
How to enhance cyber resilience
Skilling the cloud
The key to robust cyber security
Capturing your cloud assets
Deliver outcomes Faster
6 ways to maximise the cloud
Working alongside automation



Get in touch with our healthcare operations experts

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