The third sector has never been under more pressure or in more demand.

In times of uncertainty the third sector feels a unique pressure on both resource and provision.

It's a time when people reconsider how to spend both their money and time, but it's also a time that we can make a positive contribution to a better, more equitable, and enriched place for all.

By leveraging our capabilities, digital expertise, and far-reaching network, we help you to build a customer experience that maximises people’s potential to build collective legacy and change the world for better.

Featured highlights

Would better customer experience encourage more donors?

Charities can no longer rely on loyalty and goodwill alone to retain supporters. The key to retention and attracting more donations could lie in improving donor experience.

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How can charities recapture the spirit of pandemic volunteering?

With declining funding and increased demand for services, a compelling employee experience could attract more volunteers, emulating peak pandemic enthusiasm.

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Our solutions

How we can help charities

Customer experience

Customer experience

We apply our deep heritage in customer experience and multi-industry expertise with innovation so your customers feel great about every touchpoint with you.

Data & analytics

Data & analytics

We leverage existing and new data sources to provide real time analytics so you can better understand customer behaviour and journey pain points.

Complaints handling

Complaints handling

We provide best in class complaints handling and consulting, applying the latest technology with a focus on customer outcome and experience.

Consulting

Consulting

Our industry and process experts don’t just advise - they build, implement and operate effective digital solutions, taking ideas from innovation to delivery.

Assisted conversations

Assisted conversations

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Automation

Automation

We're helping our clients achieve better customerAchieve better customer experience with our automation technologies, reducing your cost to serve and improving operational performance. experience through our range of automation technologies, reducing cost to serve and improving operational performance.

Augmented advisor

Augmented advisor

From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), our innovative applications are empowering agents to deliver even better experiences.

IT employee looking at computer

Workplace IT

We can deliver all the tools, services, technology, security protection and networks you need for today's - and tomorrow's - workplace.

 

 

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Our latest thinking

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Customer experience

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Customer experience

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Consumer electronics

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Consumer electronics

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Customer experience

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