The third sector has never been under more pressure or in more demand.

In times of uncertainty the third sector feels a unique pressure on both resource and provision.

It's a time when people reconsider how to spend both their money and time, but it's also a time that we can make a positive contribution to a better, more equitable, and enriched place for all.

By leveraging our capabilities, digital expertise, and far-reaching network, we help you to build a customer experience that maximises people’s potential to build collective legacy and change the world for better.

Featured highlights

Would better customer experience encourage more donors?

Charities can no longer rely on loyalty and goodwill alone to retain supporters. The key to retention and attracting more donations could lie in improving donor experience.

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How can charities recapture the spirit of pandemic volunteering?

With declining funding and increased demand for services, a compelling employee experience could attract more volunteers, emulating peak pandemic enthusiasm.

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Our solutions

How we can help charities

Customer experience
Data & analytics
Complaints handling
Assisted conversations
Augmented advisor
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