Streamlining Bexley’s financial operations

The London Borough of Bexley faced significant cost challenges. Upon migrating their financial system, the council looked to outsource their Accounts Payable service to drive further efficiencies. The service had operational issues, including backlogs that led to late payments and complaints.

During a transition period aimed at boosting performance, these issues worsened. The goal was to streamline Full-Time Equivalent (FTE) by 25% without compromising service quality, which we achieved.

Solutions

To tackle the challenges, we introduced an automated system specifically designed to streamline and optimise the accounts
payable process. Here’s how our digital strategy transformed operations for Bexley:

Streamlined processes and enhanced efficiency without compromising service quality. Achieving the 25% FTE reduction.
Optimised operations to better meet the needs of the service.

Benefits and results

Integrating an automated system into the Bexley’s Accounts Payable service was transformative. We significantly improved service quality, payment timelines and PO compliance.

Useful shareholder information

Partnering with Capita has transformed our Accounts Payable function, improving efficiency and delivering an 87% faster invoice-to-payment process. This has enhanced supplier payments and boosted revenue through early payment rebates. Capita’s implementation of an automated solution has also driven compliance with our purchase order process at point of invoice entry to an impressive 93%.

Emma Johnson

Head of Exchequer Services, London Borough of Bexley

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