Capita logo
Capita Logo

Insights & news

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Go to Insights & News page

Insights & News page

Title

Title

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua

Link

About us

Capita is an outsourcer, working across eight countries to take on the complex, time-consuming tasks that our customers find challenging, to make them more efficient, intuitive and reliable.

Discover Capita
Meet our leadership team

Meet our leadership team

Meet our Board of Directors and Executive Team who guide our strategy and keep the business moving forward.

Meet the team

Investors

Here you’ll find key resources for would-be investors, current shareholders and analysts, including full year and half year results, annual reports, shareholder information, our share price centre and more.

Visit our investor centre
Financial results and reports

Financial results and reports

Catch up on our latest full and half-year financial information.

Go to our results page

Careers

Some 34,000 colleagues make up Capita, transforming essential services for millions of people.  Informed by data and powered with generative and agentic AI, we all share the same drive to do more for our clients and achieve more for our business.

Discover more about working for Capita
Join the team

Join the team

Our work crosses a huge variety of sectors, providing a range of career opportunities you won’t often see elsewhere.

Find your next role with Capita
Capita logo
Close

CapitaWebAssist CapitaWebAssist

Hello! I’m CapitaWebAssist, your AI Virtual Assistant.

Please ask me anything about Capita - our expertise and solutions, what it's like to work here, news or our latest thinking.

I’m sorry, I do not know the answer to your question. You may be able to find your answer at www.capita.co.uk.

Potentially abusive, vulgar, or irreverent language detected. Please accept our apologies if this is an incorrect detection. Try asking again using different words.

CapitaWebAssist can make mistakes. The more specific your questions, the more accurate the responses are likely to be. Any important information should be separately verified.
CapitaWebAssist is powered by Black Sun Global

Access to the microphone has been blocked by your web browser.

You can configure your web browser to allow access to the microphone.

Share

In the dynamic world of customer service and CX, change can be the only constant and adaptability becomes pivotal for organisational success.

Anne Marie will be joined by expert guest contributors, Gillian Chamberlain, MD at Capita Ireland and Nicole Roelvink, Capita’s Divisional People Director, who’ll be offering a preview of findings and trends from this new research where we’ll discuss:

  • Enhanced Customer Satisfaction and Loyalty: Learn how adept change management cultivates trust, minimises disruptions, and ensures seamless customer experiences, ultimately boosting satisfaction and loyalty.
  • Competitive Advantage Strategies: Explore actionable strategies to build a resilient organisation, providing a strategic edge in the ever-change service and CX market.
  • Unleashing Organisational Potential: Equip your team with the skills and mindset needed to confidently embrace change. Foster innovation, exceed expectations, and unlock your organisation's full potential.


Register now to better understand how to embrace change as a means to navigate challenges and uncover opportunities for your organisation.

customer experience 2

Get in touch to see how we can transform your people capabilities

Get in touch