Capita South Africa shows how to deliver great customer experience
This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
Read moreTransforming learning development to improve productivity and growth
UK productivity has been highlighted as an economic weakness for over a decade. Yet, in response to the pandemic, businesses have shown that they can utilise technology to create entirely new ways of working. UK businesses have shown just how innovative they can be.
However, when it comes to learning and development, many are still unprepared for the seismic shifts in the types of roles they’re likely to need in future. AI, automation and machine learning are changing the face of the workplace. For UK productivity to improve, businesses need to provide opportunities for employees to upskill and reskill, and this requires a culture of continuous learning.
Our research with employees and HR decision makers shows that there is a disconnect between how they perceive the quality of the learning and development opportunities that are delivered today. There is more to do to upskill people for the jobs of the future, but there is hope on the horizon.
Download our report to discover:
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