Why trust matters more than technology
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
Read moreWith defined contribution (DC) becoming the main form of pension saving for many, there remains a worrying gulf between the amounts being contributed and the size of fund necessary to provide the desired income for even a basic standard of living. Not only are these people not saving enough for retirement, but they also often don’t even realise it.
We’ve been working with leading consultancy The Future Collective to produce in-depth reports of the current state of play across multiple industries and identify growth opportunities over the next 24 months. The pensions report includes insights such as:
• how the next generation of retirees are inadequately prepared for retirement, running the risk of financial hardship and a lower standard of living
• the ways difficult market conditions are disrupting pension savings and retirement plans
• how consumer interest in environmental, social and governance (ESG) issues is steadily growing
• the need to find the balance between saving for tomorrow and living for today.
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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How public sector organisations can embed AI safely into live services, strengthening trust, governance and outcomes for citizens.
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