Culture has been cited as the most significant barrier to digital effectiveness; yet when implemented purposefully, a digital culture can drive sustainable action and create tangible value for organisations.
However, research suggests that only 35% of leaders feel they are capable of leading in an increasingly digital world, and 27% of UK workers say that they lack the sufficient digital skills required for their job role.
This report explores how digital culture is defined, and considers the critical dimensions we believe play a fundamental role in establishing a thriving digital culture, such as digital leadership and mindset, accessibility, data and learning.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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