Culture has been cited as the most significant barrier to digital effectiveness; yet when implemented purposefully, a digital culture can drive sustainable action and create tangible value for organisations.
However, research suggests that only 35% of leaders feel they are capable of leading in an increasingly digital world, and 27% of UK workers say that they lack the sufficient digital skills required for their job role.
This report explores how digital culture is defined, and considers the critical dimensions we believe play a fundamental role in establishing a thriving digital culture, such as digital leadership and mindset, accessibility, data and learning.
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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How public sector organisations can embed AI safely into live services, strengthening trust, governance and outcomes for citizens.
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