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Culture has been cited as the most significant barrier to digital effectiveness; yet when implemented purposefully, a digital culture can drive sustainable action and create tangible value for organisations.
However, research suggests that only 35% of leaders feel they are capable of leading in an increasingly digital world, and 27% of UK workers say that they lack the sufficient digital skills required for their job role.
This report explores how digital culture is defined, and considers the critical dimensions we believe play a fundamental role in establishing a thriving digital culture, such as digital leadership and mindset, accessibility, data and learning.
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InsightsCapita celebrates standout success at the CCA Excellence Awards 2026
Capita’s contact centre business enjoyed a highly successful evening at the CCA Excellence Awards 2026
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InsightsWhy trust matters more than technology
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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InsightsCapita South Africa shows how to deliver great customer experience
This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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