The contract comes with an opportunity to extend for four further years for c.€13m, bringing the potential contract value to €25m.
Capita will be providing an inbound and outbound operations centre for Electric Ireland, as well as the supporting back office activities. This will be run out of two sites in the country, with a head office in Cork and a satellite operation in Sligo and will create 80 new jobs for the Company. This cements Capita’s position as a leading provider of such services in the sector, and a major player in the Irish market.
Speaking in Cork at the announcement, Tánaiste and Minister for Foreign Affairs and Trade, Simon Coveney, TD, said the contract win was a hugely positive development for Capita Customer Solutions.