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robot-appearing-from-a-laptop-computer

Artificial intelligence

Corporate information

Customer experience

Digital & technology

Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO

Capita
Capita launches The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO).
3 Mins read
News
How our AI solutions are helping our clients to achieve more

Artificial intelligence

Corporate information

Customer experience

Digital & technology

Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution

Capita
Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
3 Mins read
News
CX woman on phone

Critical national infrastructure

Telecoms, media & tech

Corporate information

Customer experience

Digital & technology

Capita secures contract with SP Energy Networks (SPEN)

Capita
Capita has secured a contract with SP Energy Networks (SPEN) to provide a telecoms Network Operating Centre for the next four years.
2 Mins read
News
Artificial Intelligence concept Creative brain

Artificial intelligence

Corporate information

Digital & technology

Capita launches AI Catalyst Lab to drive AI adoption across operations and transform client outcomes

Capita
Capita has launched AI Catalyst Lab, a dedicated team to identify, test and scale AI solutions that drive measurable business outcomes for Capita and its clients.
3 Mins read
News
Defence - Firefighter extinguishing an industrial fire

Artificial intelligence

Corporate information

Digital & technology

Learning & development

Capita’s Fire Service College opens AI-powered technology suite to support training firefighters

Capita
Capita’s Fire Service College (FSC) has opened a new Immersive Skills Lab created to support practical and collaborative firefighter training and skills development.
3 Mins read
News
AI-WebsiteImage

Artificial intelligence

Corporate information

Digital & technology

Capita appoints Chief AI and Product Officer

Capita
Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.
2 Min read
News