Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Education Clear filter Showing 28 search results Education Local government Public services Corporate information Capita secures £107m contract extension with Education Authority of Northern Ireland Capita Capita has been awarded a contract extension with the Education Authority of Northern Ireland (EANI) to run until 31 March 2027. 01/04/2025 2 Mins read News Education DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita Capita Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS). 20/09/2023 2 mins read News Education Corporate information Newsroom Capita awarded framework to supply Disabled Students’ Allowance services Capita We’re proud to have been appointed to a £400m framework by the Student Loans Company (SLC) to help level up education for disabled students by removing barriers to much-needed specialist technology. 19/07/2023 2 Mins read News Education Digital & technology Learning & development Developing collaboration and teacher professional learning using digital technologies with winners of the 2023 NI Schools ICT Excellence Awards Capita Capita, Microsoft, The Education Authority Northern Ireland & representatives from our winning schools met on 23rd March to celebrate innovation in Education in Northern Ireland. 27/03/2023 3 Min reads News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Full Year Results 2022 Capita Capita Chief Executive Officer, Jon Lewis, has announced Capita plc’s Full Year Results 2022. 02/03/2023 3 Min reads News Central government Education Corporate information Learning & development Newsroom Capita appointed by Department for Education to support schools and Multi Academy Trusts (MATs) implement flexible working Capita Capita has been awarded a new contract to deliver a programme for culture change and promote flexible working practices in English schools. 22/02/2023 2 Min reads News Pagination Current page 1 Page 2 Page 3 Page 4 Page 5 Next page Next › Last page Last »