We’re committed to being a purpose-led, responsible business – not just in how we operate and how we deliver improving returns to our investors, but in how we serve society, and how we respect our people and the environment.

To get a better understanding of building energy consumption, we engaged SMS plc to apply metering and data expertise for valuable energy management insights.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.

We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.

We’re committed to being a purpose-led responsible business – in how we operate, serve society, respect our people and the environment, and deliver improving returns to our investors.