Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

Our vodcast series discusses how lenders can support people through the cost-of-living crisis by using data to identify the vulnerable & ease the increase in demand

Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).

We worked with the Metropolitan Police using our electronic monitoring services to track and locate people suspected of breaching their conditions of release.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.

An inspirational and illuminating podcast series exploring topics related to customer experience (CX) transformation, such as organisational culture and people, the journey to digital, and data

An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.

As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.

Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.