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Customer Service Avatars and how they help boost conversational self-service.
When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.
We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.
Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.
As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.
We’re living in an age of unprecedented disruption for business and individuals. But this is potentially a great opportunity to view work and life after the pandemic as a new frontier.
Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.
As we continue to look at the opportunities and choices organisations need to make, to plan, rebuild and come back stronger after the pandemic, we turn our attention to government and defence.