Customer Service Avatars and how they help boost conversational self-service.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

The Chartered Institute of Procurement and Supply (CIPS) and ITN Productions Industry News have launched a bespoke co-production ‘Supply, Support and Sustain’. Hear from our experts.

To get a better understanding of building energy consumption, we engaged SMS plc to apply metering and data expertise for valuable energy management insights.

We led an accelerated savings delivery programme for Studio Retail Limited, streamlining their procurement and supply chain function and revolutionising their performance, quality and cost savings

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

Despite the best efforts of local authorities to prevent them, emergency situations are part of life.

Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.

Our expert emergency call agents make sure that out-of-hours callers to Barking and Dagenham council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.