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When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.
We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.
We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.
Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.
Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.
We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.
We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.