Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.

Local government exists to serve local people, businesses and those who visit, either to work or for recreation.

The UK is about to host the 26th UN Climate Change Conference of the Parties (COP26) in Glasgow from 31 October to 12 November 2021.

Throughout 2021, the Capita Institute has asked senior business leaders about the tough choices they’ve been making to adapt during the pandemic.

The cyber threat landscape is continually shifting. As a result, staying ahead of cyber crime is a significant challenge for both organisations and individuals.

Actuaries are problem solvers and strategic thinkers, but they’re also often misunderstood.

We’re thrilled to support Young Enterprise’s Young Money Challenge for the second year running.

One of the perks of my job is working with great people from the UK employability industry.

We’re living through possibly the biggest change in working patterns since the industrial revolution.