Some 2.75 million mortgage payment holidays were granted up until the end of 2020. With the scheme extended to July 2021, the question to ask is, have the banks got it right?

Our Director of Building Control, Patrick Cunningham, looks ahead to the biggest transformation in Building Control services in his working life.

As the country rebuilds after the effects of Covid -19, there’s increasing pressure on both the private and public sectors to do more to deliver positive results to communities that need it most.

You have a problem. Someone else has been talking to your customer. The likes of Amazon, Apple, Nordstorm – and the other gods of customer service have been educating your customer in what excellent looks and feels like.

Customer loyalty is the holy grail of brand. Less than a decade ago, consumers told marketing research company IPSOS MORI that they trusted certain household brands (Heinz, John Lewis, Walmart) more than the Government.

Digital services have been progressing across every sector of society for the past decade.

The North has a proud industrial heritage, and now it has a huge opportunity to become a world class leader in the emerging clean energy sector.

To mitigate climate emergency, there is a global race to achieve carbon neutrality.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

Peter Wallace, Managing Director of HR Solutions at Capita, shares his thoughts on employee engagement during the pandemic and beyond.