Showing 60 search results
At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.
One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Digital platforms have become one of most powerful forces in global business. They support entire ecosystems, enabling rapid growth and huge profits for multiple participants.
As we’ve seen, next-gen customers are increasingly expecting more from their energy suppliers. They want their providers to adopt lower carbon technology, use smart meter data to improve billing visibility, simplify microgeneration and integrate with other sectors, such as insurance.
With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.
Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.
Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.
improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology
In my previous article I looked at the many types of fraud that government grant makers need to identify and take steps to prevent.
Grants are an important tool for central and local government to support citizens and businesses, and improve lives, the economy and society.