In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

So often, this crucial aspect of HR picks up employees once they’re already some time into their work for you – but actually the starting gun for employee engagement fires during the recruitment and onboarding phase of someone’s career.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

Jessica Lees, a team manager in our M&S team, reveals the ingredients of great customer service.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

What can legacy enterprises learn from the startup world? Are there any practical lessons that can help them reanimate, supercharge their growth, stay agile at scale?

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

While many companies may have paid lip service to the issue of racism in 2020, the unconscious, and sometimes explicit, bias of racism runs deep.