Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.

Today, technology has drastically redefined how brands deliver customer experience.