When you shop online, the entire world is on your high street, delivering whatever you want, whenever you want it, straight to your door.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Covid-19 has forced schools, colleges and universities to transform education delivery worldwide. Teaching has adapted to embrace a new world – and students have had to adapt.

The covid-19 crisis has provided an alarming insight into our frailties and points of weakness. As individuals, as businesses, as a society. From disrupted supply chains, to an overwhelmed social care system, to online cyber threats, and growing numbers in the population reliant on benefits – we are more vulnerable than we knew.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

The journey for police forces to achieving GDPR compliance and avoiding Information Commissioner's Office investigation, fines, and reputational damage.

The opportunity for police forces to move to an intelligent and compliant information management system where all data can be stored and accessed in one place.