Crucial factors for financial services providers to achieve sustainable growth in the volatile motor finance market

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

To have a positive impact net zero ambitions must be embedded from the ground up and the top down. We look at how organisations and their employees can create the right culture and behaviours.

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

We consider the essential qualities of effective leaders in an evolving workplace.

We consider the essential skills of proactive communication and inclusive facilitation for hybrid leaders.

People is a key theme across all the three recently published reports on the Armed Forces. The Haythornthwaite Review, the Defence Command Paper (DCP23), and Defence Procurement report. Capita Defence is all about People – talent acquisition, training and talent management – and now, more than ever, is front and centre of an Armed Forces for the 22nd Century.