Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

How can levelling-up be truly achieved when there’s still a large gap between those who are digitally included and those in our communities who are not?

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

How data analytics, tracing and remediation can assist and build strong brand reputation.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

In my previous article I looked at the many types of fraud that government grant makers need to identify and take steps to prevent.

Grants are an important tool for central and local government to support citizens and businesses, and improve lives, the economy and society.

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.