Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

The judging panel, from client organisations, academia, industry bodies and the media, described the project as a ‘game-changer’.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has started 2022 by meeting its latest milestone in its 12-year programme to transform and modernise the Royal Navy’s shore-based training across 16 sites.

Capita has added an automation function to its benefits software, helping councils reduce claim processing times to less than two minutes - 20 times quicker than processing the same form manually.

Capita and Microsoft join forces to put 20,000 Surface laptops in the hands of Northern Ireland’s teachers as part of a major contract with Northern Ireland’s Education Authority

HSBC has selected Capita’s Omiga mortgage software, as the bank seeks to further grow its broker distribution channel for mortgages.

Synaptic Software, the company responsible for developing research software for professional advisers, today launches Synaptic Analyser, a retirement income analysis and drawdown product comparison tool, that will help financial advisers support their customers in planning for retirement.

Capita plc has secured 17 contract renewals on the Scottish Wide Area Network (SWAN), a framework that delivers a single shared network infrastructure across Scotland’s public sector.