We explore the threats and opportunities of Decentralised finance (DeFi) for traditional financial services providers.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.