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Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.
Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.
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