Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Choosing the right master trust is vital to optimise member outcomes. But selecting the best provider with whom to partner also has the potential to create value for employers and unlock compelling employer brand benefits.

Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.