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Customer Service Avatars and how they help boost conversational self-service.
'Planning for Community Resilience and Sustainable Economic Recovery webinar
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.
As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.
We’re living in an age of unprecedented disruption for business and individuals. But this is potentially a great opportunity to view work and life after the pandemic as a new frontier.
As we continue to look at the opportunities and choices organisations need to make, to plan, rebuild and come back stronger after the pandemic, we turn our attention to government and defence.
What should a court system fit for the 21st century look like? As we look to the future, what digital technologies could become part of the justice landscape?
Towards the end of April, I had the pleasure of hosting a Teams call with Colm Greene, Channel Sales Director at Dell Technologies.