The impact of Covid-19 and the resulting social distancing has accelerated our online journey, pulling new businesses and customers onto digital platforms.

We’re helping organisations deliver marketing campaigns that generate leads, boost sales and work in harmony with their wider digital marketing plan and channels.

Our software is turning abandoned website sales into completed transactions.

Our GDPR compliant marketing data services are helping brands improve their trading performance and ROI.

We’re helping clients achieve a deeper understanding of their customers – and developing loyalty strategies that build a customer relationships.

When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

In the previous article ‘Growing customers’ lifetime value (CLV) through digital experiences, I focused on how, post-pandemic, as the insurance industry adapts to the global digitisation trend

In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.

The pace of change we're going through right now is the slowest we’ll experience for the rest of our careers.