The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

Addressing workforce issues is vital to the digitisation of all public services

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

As the NHS moves towards a population-based approach to service delivery, and healthcare systems shift away from acute care tariff-based payments, it’s crucial that we do not lose our focus on data quality.

Covid-19 deaths and infection rates continue to drop in most parts of the world, yet this is far from the end of the pandemic.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

Think of an area of your life that isn’t touched in some respect by a digital component. Or think of any experience and remove all digital influences. What would your life look like?

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.