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Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.
Capita IT Services has been awarded authorised device reseller (ADR) partner status from Microsoft for the next generation collaboration device, the Microsoft Surface Hub.
Capita joins forces with Filtered to scale content intelligence and smart skill building for employees
Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
Creating a simpler business well positioned for the future.
It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.
There can be no doubt the pandemic has altered the emotional make-up of society. Collectively, we are now much more aware of the suffering of others – and how could we not be after seeing lives turned upside down and businesses upended with no sense of rhyme or reason or equity.
Knowing you’re delighting your customers is the holy grail for any business.
The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.
Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.
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