Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

We’re living through possibly the biggest change in working patterns since the industrial revolution.

There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.

Peter Wallace, Managing Director of HR Solutions at Capita, shares his thoughts on employee engagement during the pandemic and beyond.

The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.

According to the World Economic Forum (WEF), 65% of children entering primary school today will end up in jobs that don’t yet exist.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.

"Can we uninstall 2020? The current version has a nasty virus in it,” says the meme flying around social media for the past few months. There are, however, glimmers of light that can be found around the world which have arisen out of the pandemic.

If the cloud was a priority for businesses before 2020, the onset of the global pandemic has made it more critical than ever.

Monatair is a multi-source, social media intelligence tool that helps you to react quickly to save time or to analyse engagement to spot trends, track performance and discover opportunities.