While many of us have effectively transitioned to at-home working, for some industries, like construction and infrastructure, that’s completely impossible.

As the motor finance sector seeks to bounce back, we take a look at how the pandemic has changed expectations of digital consumers and what the new normal could look like.

The covid-19 crisis has provided an alarming insight into our frailties and points of weakness. As individuals, as businesses, as a society. From disrupted supply chains, to an overwhelmed social care system, to online cyber threats, and growing numbers in the population reliant on benefits – we are more vulnerable than we knew.

As insurance and pension providers and government agencies send their employees home to avoid contact with the Coronavirus, many cyber-security teams are facing the unenviable challenge of securing sprawling, vulnerable networks.

Choosing the right master trust is vital to optimise member outcomes. But selecting the best provider with whom to partner also has the potential to create value for employers and unlock compelling employer brand benefits.

Towards the end of April, I had the pleasure of hosting a Teams call with Colm Greene, Channel Sales Director at Dell Technologies.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

The 1st April 2021 marked Service Commencement Day 1 (SCD 1) ‘day one’ of Capita’s 12-year training modernisation contract with the Royal Navy and Royal Marines, commencing the newest chapter of Capita’s strategic relationship with defence and partnership with the MoD

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

We’re working with The Co-operative Bank to create a better customer journey for its customers and mortgage brokers, by living by our shared values and goals and implementing a programme of change and development with customers’ needs at the core.