Search by keywords and/or using the filtering options

Showing 11 search results

Health
Mortgages
Vulnerability
Clear filter

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Service

Thought leadership articles and webinars to help mortgage providers so they can support mortgage customers during some of their most important life moments.

Service

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Insight

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

Case study

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices

Insight

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Video

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Insight

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

Reports

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Reports

Experts share practical strategies to reduce energy use, cut carbon emissions, and ease financial pressures—all while maintaining high-quality care.

Video

Our latest insights