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Our specialist sales teams are using data, analytics, technology and a wealth of experience to generate millions of pounds of sales for our clients every year.

Service

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Service

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Service

From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.

Service

We're helping our clients achieve better customer experience through our range of automation technologies.

Service

The current landscape of global economic uncertainty, the ongoing legacy of the Covid-19 pandemic, and the need to get to grips with the new integration agenda are putting increasing pressure on the NHS.

Service

Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

Reports

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

Insight

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

Service

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Service

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