When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.

Despite the best efforts of local authorities to prevent them, emergency situations are part of life.

Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.

Our expert emergency call agents make sure that out-of-hours callers to Barking and Dagenham council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.

Resources for social landlords, including information about our cloud-based housing management software to enable proactive management and maintenance.

Enable residents to self-serve for an always-on enhanced customer experience and allow contractors to update progress themselves to free valuable staff time.